General Hotel Information: 

It is our pleasure to welcome you to New Plymouth's finest boutique hotel, where superior quality, genuine hospitality, and thoughtful touches combine to create a memorable experience. Please see all our key guest information. For any questions or queries, please contact our reception team. 

 

  • Reception hours: 7:00 am – 9:00 pm.
  • After-hours assistance: Call 06 757 2999 or dial 800 from in-room phone

 

Parking

  • We have two reserved carparks at the hotel, these spots are $30 per night. One is located on level two outside reception. Our garage carpark is located underneath the hotel on level one off King St.
  • We do offer complementary parking in our overflow facilities on either 26 Queen St or the TSB Showplace off King St. Our team will happily assist with any parking queries.

 

Check-Out

  • Check-out time is at 11:00 am. Please contact our team to organise alternative arrangements if needed.
  •  Please contact reception for late check-out request


Food & Beverage

We are lucky enough to have eight hospitality establishments for you to enjoy: Social Kitchen, Monica's Eatery, Itch Wine Bar, Frederic's, Snug Lounge, Ms White, Ozone Coffee Roasters, and Public Catering. These award winning co-owned restaurants, bars and cafes are located in and around the hotel and provide the option for you to charge back from the restaurant straight onto your room account, making dining out as easy as possible.

 

We also offer offer in room dining options, Whether it be breakfast, lunch or dinner - together with our friends from Monica's Eatery, Frederic's and Ms White we offer you a variety of all things deliousness to be enjoyed in your room. Find their menus on the next few pages, make your choice and call Reception (dial 800) to place your order. Please allow up to 40 minutes for delivery. Your meal will be directly charged to your room and a delivery fee of $7 applies. Pssst... You are more than welcome to preorder your breakfast for the next morning at your preferred time (anytime from 7:15am). Just call Reception before 9pm the night prior

 

Complimentary Hotel Amenities

  • Enjoy complimentary 24/7 access to Jetts Fitness (109 Devon St West). Please see our team for gym pass.
  • Complimentary bicycles and helmets are available for your pleasure (located in garage carpark). Please contact us to arrange.
  • Complimentary laundry facilities (Level 2, opposite Room 202)

 

Children's Services

We are pleased to provide a range of amenities for babies and children, including cot, high chair, and blankets. Please notify our team for your requirements.

 

In-Room Comfort

  • Air conditioning/heating in all rooms (sun mode = heat, ice = cool, triangle = auto)
  • Iron and ironing board are located in your wardrobe or drawer
  • Pillows: We understand that everyone has their own pillow preferences while away from home, so if you'd like any additional pillows (feather down, hypo-allergic, or memory foam), please contact Reception before 9pm. You can also find a spare pillow in the wardrobe.
  • Safe: For your convenience, you find a safe in your room for your personal use. Please note that the hotel is not responsible for any items of value that are stored in your in-room safe. Please follow the instructions inside the safe to programme your safe.
  • Electrical adaptors in kitchenette drawer

 

Dry Cleaning & Laundry

  • Dry Cleaning services are available daily. Laundry bags and dockets are located in one of the drawers in the wadrobe. Please refer to instructions on the dockets for pick-ups and return times (charges apply).
  • You are welcome to use our complimentary laundry facilities located on level 2 opposite Room 202. Please see our team for assistance

 

Wellness

Urban Beauty Spa is located on 40 King St, behind the hotel. They offer a wide variety from massages and facials to manicures and pedicures. For more information have a look at their website https://urbanbeautyspa.co.nz or alternatively see Reception. In-room massages are available from Kneaded. Please see Reception.

 

Medical & Emergency

  • First aid: Call Reception (dial 800)
  • Nearest medical centre: Medicross, 8 Egmont St, Ph: (06) 759 8915
  • Hospital: Taranaki Base Hospital, David Street, Ph: (06) 753 6139
  • Nearest pharmacy: City Care Pharmacy, 10 Egmont St, Open 8am–8pm
  • Emergencies: Dial 111, then alert Reception (dial 800)

 

Smoking Policy

We are a non-smoking hotel, which applies to all facilities in the hotel including bedrooms. However, smoking is allowed only on balconies with the doors closed to prevent smoke entering the rooms. New Zealand Law prohibits smoking in public areas. A $200.00 cleaning fee will be charged to your account if you smoke in your suite.

 

Safety & Emergency

For your safety, all guest rooms and public areas are equipped with smoke detectors and sprinklers. Please familiarise yourself with the emergency exit plan on the back of your room door. To report a fire, dial Reception on “800” or dial 111 immediately. The hotel's emergency plan will be immediately activated. Remain calm. Do not use the elevators. Use the fire exits shown on the plan on the back of your room door. Should an evacuation of the hotel be necessary, a siren will sound, requesting immediate exit of the hotel. Please make your way through the fire exits to the assembly point, in front of Monica’s Eatery on the corner of King and Queen St, opposite the hotel. Should you have a physical condition which might impair your ability to detect an alarm or to evacuate via the stairwell, please notify Reception on your arrival.

 

Transport

  • Please see our lovely reception team, they can assist with taxi bookings